We love our 11th Wish lovers and your satisfaction is very important to us. We accept returns for unopened and unused products within 14 days after delivery.
TO QUALIFY FOR A RETURN:
- The item must be in the original condition received.
- The item must be in original packaging and unused condition.
- Items must be received back to our Fulfillment Center within 14 days of order delivery date.
- Items must have been purchased from 11thwish.com
Due to the low-cost nature of our products, we cannot accept any returns for any other reasons at this time. Available return and exchanges policies apply to the US only.
KNOW BEFORE MAKING A RETURN:
- Shipping charges are non-refundable, except in cases where we have made a shipping error.
- Shipping fee is paid by the buyer for returned shipping. We highly suggest including a tracking number. If the item is lost in transit, we will not be able to complete the refund if we cannot track the returned shipment.
HOW DO I RETURN?
- Please contact us and provide the order number, which product/s you'd like to return and why.
- You will get a confirmation to inform if the return request qualifies and is approved or not approved.
- If it is approved, you will get a confirmation email with shipping guidelines.
- Pack all the returned items approved, along with a print of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box if you prefer.
- Go to the local post office, or another courier, to ship the package to the return address provided during approval confirmation email.
- Please provide us the tracking number from post office or couriers if applicable. This will allow you to track your package and return process.
- You will receive an email as soon as we received your items, and when the refund is approved.
ITEMS NOT ELIGIBLE FOR REFUND:
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 14 days delivery date.
- Shipping charges, except in cases where we have made a shipping error.
HOW SOON WILL I GET MY REFUND?
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3-5 business days after we receive and inspect your returned item. Please note times may vary depending on your financial company.
- Make sure to choose the right shipping method as the returned order must be received within 14 days after your original order was delivered.
- Please allow 5 to 7 business days for package transit, plus an additional 2-3 business days for processing your refund after receipt at our Fulfillment Center.
WHAT HAPPENS IF I RETURN AN ITEM THAT I BOUGHT ON SALE OR USED A PROMO CODE ON?
Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
WHAT IF THERE WAS SOMETHING WRONG WITH MY ORDER?
If we have made a mistake with your order, please contact us asap and we will gladly do our best to find the best solution for you at firstname.lastname@example.org